Privacy Policy

HeroesBoard.com (“we”, “us”, “our”, or “HeroesBoard”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or interact with our website, heroesboard.com (the “Website”), in accordance with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We take a privacy-first approach and strive to handle your personal data lawfully, fairly, and transparently.

1. Introduction

At HeroesBoard, user privacy is foundational to our mission. We design our services and practices with data protection in mind, ensuring your personal information remains secure and used only as outlined in this Privacy Policy. We value your trust and are committed to protecting your fundamental rights and freedoms when it comes to the handling of your data.

2. Scope and Role of Data Controller

This Privacy Policy applies to personal information collected via heroesboard.com and any related services provided through the Website. For the purposes of the GDPR and other applicable laws, HeroesBoard is the data controller with respect to the personal data collected through the Website.

3. Categories of Data We Process

We may collect and process the following categories of personal data:

a) Usage Data
Information about your visit and usage of heroesboard.com, including IP address, browser type and version, pages viewed, referral source, geographic location, time spent on pages, and session identifiers.

b) Account Data
Details provided by you to create or manage an account, such as your full name, residential or billing address, email address, and phone number.

c) Profile Data
Information generated or provided by you during your interactions with our Website, such as preferences, browsing behavior, purchase history, and user-generated content.

d) Communication Data
Records of interactions with our support channels or communications sent to [email protected], including inquiries, feedback, and message content.

e) Technical Data
Device identification (e.g., device type, operating system, system language), connection data, and other technical configurations used to access our services.

f) Transaction Data
Details surrounding product or service purchases made through the Website, including payment methods, transaction IDs, delivery address, and purchase confirmation details. Please note that we do not store full credit card numbers—payments are processed by secure third-party providers.

g) Preference Data
Marketing consents, notification settings, respondent behavior to campaigns, and preferences related to product categories, offers, or services.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal bases:
– Legitimate Interests: To analyze usage, improve our services, and prevent fraud.
– Contractual Necessity: To fulfill our obligations related to purchases or registered user services.
– Consent: Where you have freely given informed consent, particularly for marketing communications and use of certain cookies.
– Legal Obligation: To comply with applicable legal or regulatory requirements.

5. Your Rights Under Data Protection Law

You have specific rights concerning your personal data, subject to verification and applicable law:
– Right of Access: Obtain a copy of the personal data we hold about you.
– Right of Rectification: Correct incomplete, inaccurate, or outdated information.
– Right of Erasure (“Right to be Forgotten”): Request erasure of your data when no longer needed or processed unlawfully.
– Right to Restrict Processing: Limit our use of your data in certain situations.
– Right to Data Portability: Receive your personal data in a structured, machine-readable format and transmit it to another controller.
Please submit requests related to your personal data by contacting us at [email protected]. We may request additional verification to confirm your identity.

6. Security Measures

We implement industry-standard technical and organizational security measures to protect your personal data, including but not limited to:
– Data encryption in transit and at rest
– Role-based access controls
– Firewalls and intrusion detection
– Regular security assessments
– Secure data backups
– Staff training on data protection principles

7. International Data Transfers

We may transfer, store, or process your personal data outside of your country of residence, including to jurisdictions that may not offer the same level of legal protection for personal data. Where such transfers occur, they are protected by appropriate safeguards, including European Commission-approved Standard Contractual Clauses and adherence to applicable data transfer frameworks to ensure your data remains protected.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including:
– Usage Data: Up to 12 months
– Account & Profile Data: Stored as long as your account remains active or necessary for legal and operational requirements
– Communication & Support Inquiries: Up to 3 years
– Transactional Data: Maintained for audit and legal compliance for up to 7 years
– Cookie and Preference Data: Defined under our Cookie Policy below
Upon expiration of these periods, we securely delete or anonymize the data.

9. Cookie Policy

HeroesBoard uses cookies and similar tracking technologies to:
– Ensure the proper operation of heroesboard.com (Essential Cookies)
– Provide enhanced user experience and remember user preferences (Functional Cookies)
– Analyze user behavior for service improvement (Analytics Cookies)
– Assess performance and optimize digital campaigns (Performance Cookies)

Cookies allow us to personalize content, understand usage patterns, and offer a secure user experience on our platform.

10. Cookie Management and Legal Compliance

You may manage cookie preferences at any time through our website cookie consent banner. For EU visitors, we request explicit opt-in consent for non-essential cookies in accordance with GDPR. California residents may opt out of certain cookies and “sale” of data as defined by the CCPA via the “Do Not Sell My Personal Information” link.

Browsers also allow users to configure cookie preferences via settings. However, disabling certain cookies may affect the functionality of heroesboard.com.

11. Children’s Privacy

HeroesBoard does not knowingly collect personal data from children under the age of 13. If you are a parent or guardian and believe your child has provided us personal information, please contact us at [email protected]. We will take immediate steps to delete the data.

12. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our legal obligations, services, or data handling practices. Where required, we will notify you of material changes and may seek renewed consent for updates that impact your rights or data usage.

We encourage all users to periodically review this Privacy Policy for the latest information regarding our privacy practices.

13. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact our Privacy Office at:

Email: [email protected]
Website: https://heroesboard.com

Compliance Statement

HeroesBoard is committed to full compliance with all applicable data protection laws, including the GDPR and CCPA. We will continually assess and refine our practices to uphold your privacy rights. If you have any concerns about our compliance or how your data is handled, we encourage you to reach out directly at [email protected].